Terms and Condtions
Vending Machine Terms and CondtionsOrders
All orders for vending machines that are for sale or free must be confirmed in writing via email.
Purchase orders must have an order number clearly shown.
Verbal orders or instructions can not be accepted.
Once we receive your email request… we shall supply a TAX INVOICE, to you at your designated email.
No vending machine, parts, spares, payment systems, monitoring systems or anything vending related, unless funds have cleared.
Artwork
If any Artwork is to be done, approval is required to be provided in writing / email.
No order will proceed without written artwork approval… even if the order is paid in full.
Order Payments
No order will be passed thru to production / despatch until payment has been received in FULL.
Payments can be made via bank transfer, credit card (over the phone) or by using Paypal transfers or credit card payment on paypal.
All order payments will be replied to via email… noting payment has been received.
You can purchase in the online shopping cart or you will receive an invoice by Vending Machines Australia who runs & owns – Vending-Machine.com.au
Ownership
Ownership title of any of our products we supply, remains with us until payment has been made in full and cleared into our bank account.
Accounts
No trading accounts are granted to clients unless they are government departments with a large repeat order history.
If you think you could qualify for a trading account. Please send your request in writing to sales@vendingmachinesaustralia.com.au and we can be in touch.
Freight
We make best efforts to organize the shipment of your goods.. to your desired destination ..in the most economical way possible… given your specified date, location and or production limitations.
We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs, departments or by ‘acts of God’.
Insurance is available at a rate of 3.9% of value of order. If insurance is waived, shipment is at the receiver’s risk, otherwise the freight can be booked for pickup on your own courier account.
All orders will be shipped using our account and billed with your order at published rates.
If you prefer to use your own account, we can accommodate you. Please provide us with your carrier name and your account number.
Cancellation of Orders
Once the order and or any artwork confirmation form has been signed, and payment received, we will provide an order timeline to supply your products based on production time + freight delivery times.
If you cancel an order after having this supply time information on email, cancellation fees apply. Fees can vary from order to order depending on status of the job, but typically the costs usually involved are for any artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated.
Artwork Fees
If artwork is not supplied in the correct format, artwork charges may be billed after we discuss with you if you have access to the right files we require. Some minor artwork may be done at no cost For Custom large orders.
Please check with us and we can supply a quote for your artworks.
Claims or Returns
In the unlikely event of a claim, only written claims will be accepted and must be made within 5 working days of receiving the goods.
Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing when compared to the artwork sign off document.
Faulty goods must be returned for inspection. This is at your cost.
A refund or replacement of stock will be issued at our discretion… once the goods have been inspected and checked.
Colours
The colours of the merchandise pictured on this website are only indicative.
If exact colour matching is required please request to see a sample.
Default Accounts
Any company or person/s defaulting on a payment will be actively pursued by us.
All fees involved in recovering the debt will be billed to that company or person/s.
Any account over 60 days past due , shall and will be given to our debt collectors.
A 2.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.
We wish to conduct our business as openly as we can and to provide you… our customers… with the best advice, price and service we can .
Any further information in relation to our terms and conditions please Contact Us.